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Policies & Guidelines

Refund Policy

At Ace Nails by Stacey, we strive for customer satisfaction and take pride in the quality of our work. Please note that deposits are non-refundable in cases of no-shows or late cancellations. Due to the nature of our business, we are unable to process refunds if you are unhappy with the service provided. However, we are committed to making things right and will do our best to address any concerns.

If you are not happy with your nails, please inform us before leaving the salon. We are happy to adjust them to your satisfaction or, if needed, remove any enhancements or coatings applied. Once you leave the salon, it is considered that you have accepted and are happy with the service provided.

If you experience any issues with your nails, such as lifting or chipping, please notify us within 48 hours of your appointment. We will arrange a follow-up appointment to fix the issue at no additional cost.

Health & Safety Policy

Your health and safety are of the utmost importance to us. Please inform us prior to your appointment if you have any allergies, skin conditions, or infections, or if you have diabetes, as this may affect the service we provide.

While receiving any service, we encourage you to provide feedback or comments so that we can ensure your requirements are met. If you have any concerns regarding our staff, salon, or services, please inform a staff member or the salon manager immediately so we can address them promptly.

We reserve the right to refuse service if we believe it may compromise the health and safety of the client or our technicians.

Children & Guest Policy

To maintain a safe and relaxing environment, we kindly request that children and additional guests do not accompany you to your appointment. Children under 7 years old must be accompanied by an adult at all times. Please note that we cannot take responsibility for accidents involving children during your treatment.

Rescheduling Policy

We understand that schedules can change. Clients are allowed one rescheduling per appointment without penalty, provided the request is made at least 24 hours in advance. Please contact us as soon as possible if you need to adjust your booking.

Damage/Aftercare Policy

We are not responsible for any damage to your nails caused by improper aftercare, accidents, or use of your nails as tools. Please follow the aftercare instructions provided to keep your nails looking beautiful. Remember: nails are jewels, not tools!

Traditional polish services are not guaranteed. Enhancements and gel polish manicures are guaranteed for 7 days after your appointment. If you lose an enhancement or notice chips or lifting within this time, please contact us to schedule a free repair. Repairs after 3 days or for breakages, tears, or corner breaks may incur a small charge.

Service Guarantee

We guarantee the quality of our work. If you experience any issues with your nails (e.g., chipping, lifting) within 7 days, we will fix them free of charge. Please arrange an appointment to have your nails fixed within 5 days of the initial service. Beyond this period, repairs may be charged.

Please note that we are not responsible for infected nails or breakages that occur after leaving the salon.

Payment Policy

Payment is due in full at the end of your appointment. We accept cash, card payments, and online transfers for your convenience. If you have any questions about payment methods, please let us know before your service begins.

Salon Etiquette

To help us provide the best possible service, we kindly ask that you:

  1. Clearly communicate the service you would like to receive.
  2. Inform our staff of any allergies, medical conditions, or infections before your appointment.
  3. Provide feedback during your appointment to ensure your satisfaction.
  4. Avoid touching salon equipment, as improper handling may cause injury (e.g., nail drills).
  5. Safeguard your personal belongings, as we cannot be held responsible for any loss during your visit.